Terms of Service

When you use the Services, you represent that: (a) you are at least 16 years of age (or the age of consent in your jurisdiction); (b) the information you submit is truthful and accurate; (c) your use of the Services does not violate any applicable law or regulation; and (d) you have the legal capacity to enter into these Terms.

We may modify these Terms from time to time. We will notify you of material changes by posting the amended Terms on the Services before the effective date. If you continue using the Services after the new Terms take effect, you acknowledge that you will be bound by the modified Terms. If you do not agree, you should stop using the Services prior to the effective date.

Your use of the Services is also governed by our Privacy Policy, which describes how we collect, use, and share information about you. By using the Services, you consent to that handling of your information.

To access certain features of our Services (saving progress, earning coins, favoriting puzzles, multiplayer rooms, premium content, etc.), you may register for an account ("Account"). You can sign up with email and password or via a supported third-party provider. We may reject any username or email address in our sole discretion, including ones that are already in use, that impersonate another person, or that are offensive.

You agree to: (a) provide true, accurate, current and complete information; (b) keep that information up to date; and (c) not engage in any of the prohibited activities in Section 5.

You are responsible for keeping your Account credentials confidential and for all activity on your Account. Notify us immediately of any unauthorized use. WE DISCLAIM LIABILITY FOR ANY LOSS OR DAMAGE ARISING FROM YOUR FAILURE TO COMPLY WITH THIS SECTION.

Our Services are intended for entertainment and relaxation. You assume full responsibility for your use of the Services. The Services may be suspended temporarily without notice for maintenance, repair, system failures, or other similar circumstances. You are not entitled to a refund or rebate for such interruptions.

You agree that, in connection with the Services, you will not:

• use the Services for any fraudulent, illegal, or unauthorized purpose, including harvesting usernames or email addresses, sending unsolicited communications, or unauthorized framing, mirroring, or scraping;
• upload, post, or transmit any content that infringes third-party intellectual property, privacy, or publicity rights, or that is fraudulent, defamatory, obscene, harassing, hateful, violent, or otherwise unlawful;
• upload custom images for which you do not hold the necessary rights, or that contain sensitive personal information about yourself or others;
• interfere with or disrupt the Services or place an undue burden on our infrastructure (including the puzzle engine, multiplayer rooms, or image search backends);
• interfere with another player's use of the Services, including disrupting cooperative or shared puzzle sessions;
• use bots, crawlers, scrapers, automation, or similar tools to access, mine, or redistribute content, puzzles, images, or user data from the Services;
• distribute viruses, malware, or any code designed to harm, monitor, or hijack the Services or other users' devices;
• impersonate any person or entity, or misuse another user's Account or coins;
• decompile, reverse engineer, or create derivative works from any part of the Services;
• cheat or exploit bugs to inflate progress, coin balances, leaderboard positions, or any other in-game metric, or to obtain premium content without paying;
• build a competitive product using the Services or its content;
• circumvent any security, rate-limiting, or access-control features; or
• assist others in violating these Terms.

You may create plain text hyperlinks to the Services for informational purposes, provided the linking page does not portray us in a false, misleading, or defamatory manner and does not contain unlawful, harmful, or infringing material. Subject to our robots.txt, we permit public search engines to index publicly available pages of the Website. We may revoke these permissions at any time.

These Terms remain in effect until terminated by you or us. We may terminate these Terms or your Account, and deny access to the Services, at our sole discretion and without notice, including for engaging in prohibited activities or breach of these Terms or any applicable law.

The provisions concerning intellectual property, User Content, disclaimers, limitations of liability, indemnity, and dispute resolution, as well as any other provisions that by their nature should survive, will survive termination.

Upon termination, (i) you must stop using and accessing the Services; (ii) we may delete or disable access to any of your User Content; and (iii) we may delete your Account. You agree that any User Content you have posted may remain on the Services indefinitely.

The Services include in-game coins, a Premium subscription or lifetime upgrade, and one-off purchases (collectively, "Paid Features"). We may change, improve, or discontinue any Paid Feature at any time without notice. We reserve the right to change prices, specifications, and promotional offers, and to cancel or refuse any order, including for pricing errors or any other reason.

1. Purchases and Subscriptions. Purchases are processed by our third-party payment processor. When you start a subscription, your payment method is automatically billed at the start of each renewal period until you cancel. You can cancel a subscription from your Account at any time before the next renewal date; cancellation takes effect at the end of the current billing period.
2. No Refunds. Except where required by law (see EEA / UK below) or as expressly stated by us, payments for premium upgrades, subscriptions, and coins are non-refundable, and we do not provide partial refunds or credits for unused periods. After cancellation, you continue to have access through the end of the paid period.
3. Coins. Coins are a limited, revocable license to use in-game functionality (such as hints and auto-solve). They have no real-world monetary value, cannot be exchanged for cash, are non-transferable between accounts, and may expire or be adjusted if obtained through error, fraud, or exploitation of bugs.
4. Taxes. If we are legally required to collect sales tax, VAT, or equivalent on your order, the tax will be added to your purchase price.
5. Free Trial. We may offer a free trial of Premium. We may limit eligibility, duration, and features at our discretion. If a payment method is required, your subscription will begin automatically at the end of the trial and your payment method will be charged the subscription price unless you cancel beforehand.
6. EEA, Swiss, and UK residents. If you reside in the European Economic Area, Switzerland, or the United Kingdom, you have 14 days from the date of purchase to cancel a Premium subscription or one-off purchase and receive a refund. We may deduct or withhold the value of any Paid Features used during that period. To exercise this right, email us at the address in Section 20.

All names, logos, text, designs, graphics, code, software, images, sounds, and other content appearing on the Services (the "Content") are protected by copyright, trademark, and other intellectual property rights, and are owned by or licensed to GoPuzzleGo. You do not acquire any right, title, or interest in any Content by using the Services. Any rights not expressly granted are reserved.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable license to access and use the Services and the Content for your own personal, non-commercial entertainment. Except as expressly authorized, you may not reproduce, modify, distribute, sell, or create derivative works from any part of the Services or the Content.

You are entirely responsible for all content that you make available through the Services, including images you upload as puzzle sources, profile pictures, usernames, comments, and any other materials ("User Content"). You represent and warrant that you have all rights necessary to submit such User Content and that it does not infringe any third-party rights or violate any law.

By submitting User Content to the Services, you grant us a worldwide, royalty-free, sublicensable, perpetual, and irrevocable license to host, store, display, reproduce, modify, adapt, and distribute that User Content in connection with operating, providing, and improving the Services. You waive any "moral rights" with respect to attribution of authorship or integrity of your User Content to the extent permitted by law.

We may, but are not obligated to, review, monitor, remove, or refuse any User Content at any time and for any reason, including User Content we believe violates these Terms.

The Services let you build puzzles from images sourced through third-party providers (such as Unsplash, Pexels, Pixabay, Wikimedia Commons, NASA, and Openverse). Those images are owned by their respective rights holders and are made available under the terms and licenses of the original providers. You are responsible for reviewing and complying with each provider's terms and license requirements when using any image obtained through them. We do not own those images and make no warranty regarding them.

The Services may link to websites, services, or resources operated by third parties ("Third-Party Sites"). We do not control those sites and are not responsible for their content, products, or practices. Your use of any Third-Party Site is at your own risk and is subject to that site's terms and privacy policy.

These Terms apply exclusively to your access to, and use of, the Services and do not alter any other agreement you may have with us. Our use of your personal information is governed by our Privacy Policy.

1. Initial Dispute Resolution. Before bringing a formal dispute, you agree to first contact us at the email address in Section 20 and try to resolve the dispute informally. Your notice must include your name, email address, and a description of the dispute and the relief you seek. You agree to negotiate in good faith for at least 60 days as a precondition to either party starting arbitration or a lawsuit.
2. Binding Arbitration. If we cannot reach an agreement within 60 days, either party may initiate binding arbitration on an individual basis before a single arbitrator. The arbitration may be conducted by phone, video conference, or in person at a mutually convenient location. Judgment on the award may be entered in any court of competent jurisdiction.
3. No Class Actions. YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. If this provision is found unenforceable, the entire arbitration section will be null and void.
4. Injunctive Relief. Either party may bring a court action to enjoin infringement or other misuse of intellectual property rights, or where injunctive relief is otherwise appropriate.
5. 30-Day Right to Opt Out. You may opt out of this arbitration agreement by emailing us at the address in Section 20 within 30 days of first accepting these Terms, with the subject line "Arbitration Opt-Out" and including your name and the email associated with your Account.
6. Governing Law. These Terms are governed by the laws applicable to your place of residence, without regard to conflict of law rules, except that the arbitration provisions are governed by the Federal Arbitration Act where applicable. Nothing in these Terms limits any non-waivable consumer-protection rights you may have under your local law.

1. Disclaimer of Warranties. TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OR CONDITIONS OF ANY KIND. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY USER CONTENT OR THIRD-PARTY IMAGES WILL BE ACCURATE, RELIABLE, OR COMPLETE. YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK.
2. Limited Liability. TO THE EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL WE BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE, OR LOST-PROFIT DAMAGES ARISING OUT OF OR RELATING TO THESE TERMS OR THE USE OR INABILITY TO USE THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR IN CONNECTION WITH THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) USD $50.

You agree to indemnify, defend, and hold us and our directors, officers, employees, and agents harmless from any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising out of (i) your breach of these Terms; (ii) your use of the Services; or (iii) User Content you provide to us. We reserve the right to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate.

Under California Civil Code Section 1789.3, California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.

We follow the notice and takedown provisions of the Digital Millennium Copyright Act (the "DMCA"). If you believe that any content on the Services infringes your copyright, please send a takedown notice to the email in Section 20 with the subject line "DMCA Notice" and include:

• identification of the copyrighted work you claim has been infringed;
• identification of the material on our Services that you claim is infringing, with enough detail for us to locate it;
• your full legal name, mailing address, telephone number, and email address; and
• the following statement followed by your physical or electronic signature: "I hereby state that the information in this Notice is accurate and, under penalty of perjury, that I am the owner, or authorized to act on behalf of the owner, of the copyright or of an exclusive right under the copyright that is allegedly infringed."

We will respond to valid notices, including by removing the infringing material where appropriate, and we may terminate the accounts of repeat infringers.

1. Non-Waiver. Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision.
2. Severability. If any provision is held unlawful, void, or unenforceable, it will be severed and the remaining provisions will continue in full force and effect.
3. Assignment. You may not assign or transfer these Terms without our prior written consent. We may freely assign these Terms.
4. Entire Agreement. These Terms, together with our Privacy Policy and any other legal notices we publish on the Services, constitute the entire agreement between you and us concerning the Services and supersede all prior agreements regarding the Services.
5. Consent to Electronic Communication. When you use the Services or contact us through them, you are communicating electronically. You consent to receive communications from us electronically, and you agree that all agreements, notices, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.

If you have any questions about these Terms or your Account, please contact us at support@gopuzzlego.com.